Delivery Protection

We offer our customers the option to select delivery shipping protection insurance when they purchase from us.

This service is completely an 'opt-in' service however the box shall be automatically ticked at checkout, so if you decide you don't want to insure your delivery, please ensure you untick the box.

  • For around 1% of your order total, Route, our insurance partner, protects your order from loss, damage and theft, including those left outside your front door or behind your bins!
  • Your order is instantly backed by Lloyds of London, giving you peace of mind when your order is shipped.
  • If you need to file a claim, one-click prefills your order information and it is already filed.
  • This service means that if your order reaches you damaged, doesn't reach you at all or is stolen from outside your front door, we shall send you a new one completely free of charge, or issue you a refund.
  • This optional protection is offered to you solely in order to effectuate the shipment of your order

You shall be bound by Route's terms of service, which you can view here.